Policy FAQs

WHAT IS YOUR RETURN/REFUND POLICY?

If you are not completely satisfied with our product, please request a return within 30 days of receipt of your order by clicking "Start a Return" below or viewing your order history, under "My Account" when logged in, and selecting the order/products you'd like to return. When requesting a return, you will be able to select the order and products you are interested in returning, as well as select how many boxes you will be returning the product in. Return shipping cost is $16.95 per box.

Submitting a return will issue you a confirmation and a return shipping label for each box being returned. A refund for the price of the merchandise will be made if merchandise is returned to us in usable condition. No refunds will be made if merchandise has been cut or if the backing has been peeled from the film or if the merchandise is in less-than-perfect condition.

Custom Made-To-Size orders are non-returnable and non-refundable. Shipping charges are non-refundable. When you return an item, please be sure it is in new condition, securely wrapped, and include the original packing slip or copy of invoice. Returns are made to: Decorative Films, LLC., 3909 Cornell Place, Frederick, MD 21703 USA.

Any orders returned that were originally shipped with free ground shipping will be deducted a $30.00 return service fee from the total refunded, to cover the original shipping costs and restocking.

WHAT IS YOUR CANCELLATION POLICY?

To make changes to your order or to cancel your order, please contact us at shipping@decorativefilm.com as soon as possible prior to your order being shipped. A full credit will be issued for your order providing it has not been shipped.

WHAT IS YOUR SHIPPING POLICY?

Most orders are processed and shipped within 2 business days from our warehouse in Maryland providing the film is in stock and available when the order is placed. If the film is not in stock you will be notified of the expected ship date.
Some Made-To-Size orders could take longer depending on ongoing projects. Please allow 5-7 business days lead time for Made to Size orders.

Cutoff time for any orders being shipped faster than UPS Ground (i.e. UPS Next Day, UPS 2nd Day, etc.) is 1:00pm EST.
Once your order ships, we ask that you please allow 1-6 business days to receive your order (unless otherwise specified).

You will receive an email with contact information and a tracking number to track your shipment in real time.

For more shipping information please visit our Shipping Info page.

WHAT IS YOUR PRIVACY POLICY?

Decorative Films, LLC takes your privacy seriously. Our privacy policy covers our treatment of personally identifiable information given or collected when you are on the site, i.e. email address, name, etc. Because we wish to keep the privilege of contacting you, our privacy policy guarantees that we will not sell or give your email address to anyone; your contact information is kept confidential.