FAQs

General FAQs

WHAT ARE SOLYX® FILMS?

SOLYX® Decorative Privacy Window Films are self-adhesive films that come in different patterns and shades and are easily replaced to update the appearance at a later time. Now any flat glass surface can be turned into a work of art, be it an office, restaurant, den, bathroom or child's room. Frosted films diffuse light without appreciably cutting down the ambient light. As a result, any existing window can be converted to privacy glass in a multitude of attractive patterns.

WHERE AND WHY ARE SOLYX® FILMS INSTALLED?

SOLYX® Decorative Films are ideally suited for applications that require day or night privacy without sacrificing natural light levels in both commercial and residential applications. See Applications page. Commercial applications are found in banks, restaurants, health clubs, hotel foyers, conference rooms and office partitioning. Commercial buildings are dramatically increasing the use of internal glass walls as partitioning. This brings natural light into offices creating greater work productivity, as well as the illusion of more space while offering privacy. Residential applications include solariums, bathrooms, entry doors and sidelights, etc.

WHAT'S THE DIFFERENCE BETWEEN ADHESIVE FREE (STATIC CLING) AND ADHESIVE FILMS?

Both Static Cling and Adhesive films are identical in installation!

SOLYX® static cling window film has a great many advantages. One of the main benefits of SOLYX® static cling film is that it can be used many more than a few times over, since it does not involve adhesives. It can be removed and installed with ease, doesn't leave behind glue residue, and can be placed on plastic, Plexiglas, and ordinary glass.

SOLYX® self-adhesive window film offers a more permanent application, ideal for high traffic areas where a more durable, longer lasting product is required. SOLYX® self-adhesive films that come in different patterns and shades are easily replaced to update the appearance at a later time.

ARE STATIC CLING FILMS REUSABLE?

Yes, all SOLYX® static cling films are fully removable and reusable.

SOLYX® adhesive backed films are fully removable, but cannot be reused after they have been removed.

WHAT'S THE DIFFERENCE BETWEEN VINYL AND POLYESTER?

The design determines if the film is made of Polyester or Vinyl.

Polyester: Dimensionally stable, does not stretch, provides optical clarity, and allows for wider roll widths, a "green" product.
Vinyl: Allows for heavily textured designs, more receptive to surface textures and more suitable for Plexiglas, Polycarbonate and Acrylic applications. Less optical clarity than Polyester.

WHY DO YOU NOT HAVE A TELEPHONE NUMBER ON THE WEBSITE?

In an attempt to offer the very best service to each and every customer, we ask that any questions not already answered on our website be emailed to the appropriate department shown on the Contact Us section of our website.

Why We Don't Offer Phone Support

We offer online support via email and through our contact form on this page during business hours 8:30 AM to 5:00 PM EST, Monday through Friday. All of our Decorative Films team members are real, friendly humans working from our facility in Maryland. We love answering questions, solving problems, and helping you with all of your window film needs.

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:

  • We can instantly view your account activity, order history, and other information so we can troubleshoot effectively.
  • Window films are visual. We frequently ask you to send us screenshots, photos and links to help us see what you’re seeing. We can also send you screenshots, photos, and proofs to guide you in the right direction.
  • It's faster. We can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous conversations so you won't have to repeat questions.

Thank you for understanding, and we hope that you have an enjoyable experience working with us!